Guided Notes

Workflow Analysis & Redesign

Observe and map current-state workflows, find waste and risk, design future-state workflows with the EHR, write requirements and validate with users.

Why workflow first

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Technology layered on a broken process creates a faster broken process. Before building, analysts: • understand how work really happens (not how the policy says it happens), • identify problems (delays, duplicate entry, safety risks, workarounds), • design a better future state that the EHR supports, • get agreement from the people doing the work.

← The EHR Implementation Lifecycle