Guided Notes

Downtime & Business Continuity

Planned and unplanned downtime, read-only backup systems, paper downtime procedures, recovery and back-entry, ransomware resilience and drills.

Types of downtime

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• Planned: upgrades and maintenance, scheduled at low-volume times with advance notice. • Unplanned: server/network failures, power issues, software defects, vendor outages. • Cyberattack (e.g. ransomware): can last days to weeks — the most severe scenario. • Partial: one module, interface or device type down (e.g. lab interface down → results must be called).