A repeatable troubleshooting method — reproduce, isolate, compare, check recent changes, read logs — with common EHR problem patterns and how to resolve them.
A repeatable method
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1. Understand: what exactly happened vs what was expected? get screenshots.
2. Scope: one user, one role, one department, one device, or everyone?
3. Reproduce: in the test environment or with the user (with a test patient where possible).
4. Isolate: change one variable at a time (another user, another workstation, another patient).
5. Check recent changes: releases, upgrades, interface or network changes.
6. Look at evidence: logs, audit trails, interface messages, error codes.
7. Fix (through change control), verify, document.