Guided Notes

Technology Adoption & Change Management

Why people adopt or resist technology — diffusion of innovations, technology acceptance (TAM/UTAUT), change models (Kotter, ADKAR), clinician engagement and burnout.

Diffusion of innovations

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Rogers' theory: adoption spreads through a population over time: • Innovators (~2.5%), early adopters (~13.5%), early majority (34%), late majority (34%), laggards (16%). • Adoption is faster when the innovation has relative advantage, compatibility with existing values/workflow, low complexity, trialability and observability. Informatics tip: recruit early adopters as champions; make benefits visible.

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